grandpas-workshop-games

Support — Realm & Rune

Need help, found a bug, or have an idea? You’re in the right place. One developer reads every message.

Get in touch

The fastest way to reach us is email. We typically reply within 1–2 business days.

Email: grandpas.workshop.games@gmail.com

When emailing about a bug, it really helps if you can include:

Your device (e.g. iPhone 15 Pro)
Your iOS version (Settings → General → About)
Realm & Rune app version (Menu → About in the game)
A brief description of what happened and what you expected
A screenshot or screen recording if possible

Common questions

How do I restore my purchases?

If you’ve reinstalled the app or are signing in on a new device with the same Apple ID, your purchases are tied to your Apple ID and can be restored.

Open Realm & Rune.
Tap the menu icon in the top-right of the home screen.
Tap Restore Purchases.
Make sure you’re signed in to the same Apple ID that originally made the purchase.

I bought something but it didn’t appear in the game.

Most of the time, this resolves on its own within a minute. If not:

Make sure your device is online.
Try Restore Purchases (see above).
Force-quit the app and re-open it.
If it still doesn’t work, email us with your transaction ID (you’ll find it in the Apple email receipt) and we’ll dig in.

Can I get a refund?

Refunds are handled directly by Apple, not by us. Apple’s refund tool is at reportaproblem.apple.com. Sign in with your Apple ID, find the Realm & Rune transaction, and select Request a Refund.

Can multiple people play on the same device?

Yes. Realm & Rune supports per-profile saves on a single device. Tap your name on the home screen to switch profiles or create a new one. Each profile has its own campaign progress, currency balances, and unlocked content.

Can I change my display name?

Yes. Tap your name on the home screen to open the profile dropdown, then tap the pencil icon (✎) to rename your profile. Your saves and purchases stay intact — only the display name changes.

Are my purchases shared across my devices?

Yes, if you’re signed in to the same Apple ID on each device. On a new device, install Realm & Rune, then tap Restore Purchases from the menu.

Family Sharing is also supported for non-consumable purchases (cardbacks, boss skins, campaign unlocks). Anyone in your Family Sharing group can access these on their own devices once you’ve enabled sharing for the app in your Apple ID settings.

Do I need an internet connection to play?

No. Realm & Rune is designed to work fully offline. The only times you need an internet connection are:

The very first time you open the app (to load the fonts cached by your browser engine)
When making a new in-app purchase
When restoring purchases

Everything else — gameplay, profile management, currency spending, equipping unlocked cardbacks — works without a network connection.

Does Realm & Rune collect my personal data?

No. We do not collect, store, or transmit any personal information. All game progress is stored locally on your device. See our Privacy Policy for full details.

The game is too dark / too bright / the audio is too quiet.

Audio routes through your device’s standard audio session, so the system volume controls apply. The game uses your device’s overall brightness setting. If audio or display issues persist after restarting the app, please email us with your device + iOS version.

I think I found a bug.

We want to know. Email us at the address above with as much detail as you can — what you were doing, what happened, what you expected. Screen recordings are gold.

I have an idea for a new feature, card, or campaign.

We’re a one-developer studio, so we can’t promise every idea makes it in — but we read every suggestion and many ideas in the game came from players. Email us your idea.

App Store policies

By using Realm & Rune, you agree to Apple’s Standard End User License Agreement (the standard EULA Apple applies to all App Store apps by default).